A good customer experience

by Jillian @ http://blueshelled.com . December 23, 2009 . 4:42AM

Because we are all burned out with holiday shopping, and don’t you dare Betty Lou Who me and be all “Oh, I just LOVE this” because I will be sore with you, at the very least, I wanted to share a good shopping experience with you.

Some of you follow my twitter feed and some of you know better than to rock the image of the good wife and mom you think I am. Those that follow understand that the reason my posts have been scarce is that, immediately following my finals, AJ got incredibly sick. Within 48 hours, I, too, got sick and Leon followed. Then, yesterday, AJ had to go to the hospital for chest pains. He got the all clear after an x-ray and CT-scan. None of us are completely healed from the stomach virus of last week and we are about to travel for the holidays.

We haven’t really had time to shop for the holidays.

Tonight, I took an hour to go get Leon his presents, as it is the one duty I cannot schluff off onto him. Part of that trip led me to Best Buy (who is not paying me, nor do they know about this post–I’m irritated with the need for disclosure, but there it is). Best Buy was packed, even at 9pm at night. I expected to leave irritated and wanting to sleep.

Instead, I walked in, found exactly what I wanted, talked to an uber cheerful cashier and, when I beeped when walking out, I slowly turned around to face the music. No, I didn’t steal anything. What do you people think of me?

I turned to hand my bag to the man at the door and he laughed at waved me out. I heard, from behind me, “You really oughtta quit stealing stuff! Run! Run for the car!” I laughed and went back to my car where Molly was waiting for me to drive home with the windows down. She wants to freeze to death.

Why bother writing this? Well, mainly because I spend a lot of time talking, thinking and taking in energy about what is wrong in my world. I had expectations that my experience was going to bite and it was the exact opposite. It was a great experience. I got what I needed and everyone was friendly and I was home within an hour. It was time to share a positive experience and increase the positive energy that is out there.

Take some time to appreciate those out in the retail world right now. I worked it for four years during this time of year and it is a hard job for little pay around the holidays. If someone is particularly nice, please return the kindness.

Oh, and bring cookies. Those are good, too.