When the bow breaks…

by Jillian @ http://blueshelled.com . February 2, 2012 . 6:08PM

A couple of close friends of mine have recently had a baby. I’ve mentioned April repeatedly in this blog and she and her husband Chris have a new baby girl who is just the most beautiful and cool little girl out there! It was a pure joy for their friends and family to watch April grow and Chris get happier by the day with excitement and love for this child. As the day neared, friends and family became anxious and none of us could wait to meet her.

She came and is wonderful and beautiful, sugar and spice and everything nice and just a little bit of spicy tortilla, because she wouldn’t be part of the group if she weren’t a little feisty, right? It’s easy to adore her and, for the most part, April’s pregnancy and labor went beautifully. Mom and baby are fine, Daddy is beaming and everything is happy. They are adjusting well to their new situation and those of us who waited for them to become a family can feel the love and watch them glow as they grow in their new life together.

However, sometimes challenges arise that threaten the happiness. They often do and they often will when you have a child. Some of them are under your control and some are not. Something has come up that April and Chris prepared for, but due to negligence, has fallen out of their hands. I want to draw your attention to Chris’s post where he explains this fully, but Baptist Hospital in Nashville, where they gave birth, is trying to steal from them. Yes, those are harsh words. This is a harsh situation. See, a deal is a deal and April and Chris made a deal with the hospital to pay them money for the labor and delivery up front. The hospital kept their money for 2 months prior to the birth of their child and then the hospital was supposed to offer them a discount on that labor and delivery. It is to ensure the hospital is paid in a timely manner and that if something were to happen to April and the baby prior to that date that they would still get some of their fees.

Again, this was a deal that they make with perspective parents as an incentive to give birth in their hospital and birthing babies is a lucrative practice. In a city like Nashville where there are 2 or 3 hospitals in a ten mile radius, where you give birth is important. You go to the place that you trust to take care of not only your child, but also mama and daddy. My understanding is that the care Chris, April and sweetpea received was wonderful while they were in the hospital. It is the shoddy way they are being treated now that is unfair and wrong.

The gist of the story is that April had false labor and instead of applying the money she had already paid to her labor and delivery and giving her the discount on that, which was the DEAL, which is what she had ALREADY PAID FOR, they put the money paid onto her bill for that evening. Now, the way I see it, the bill for the labor and delivery should already have been generated and marked PAID with that money and anything extra should have been billed later. If something happened and April did not give birth, then they would need to refund the money. It’s that simple. What is happening now is that Baptist is seeing a way to milk two young parents out of much needed funds and this is not just wrong, it’s bad business.

What I am asking from all of you is for your support for these two as well as what can they do in this situation? Can they report them to the better business bureau? Who should they talk to regarding this? Do they need a lawyer? What are their options? Any support you can offer would be greatly appreciated. If you have time to go read Chris’s blog and offer him support there, I know he and April would appreciate it so much.

What Baptist Hospital in Nashville is doing is not ok. A deal is a deal and you get what you PAY for, not what someone else decides you get. What awful customer service!

Edit: Well done, Baptist! Baptist has decided to fix this oversight and do the right thing! It’s nice to see someone step up to the plate!